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Welcome to Brassjewel, your trusted partner for wholesale brass jewelry. We’ve optimized our order processing to ensure fast, reliable, and secure delivery for all customers. Below is a detailed breakdown of our order workflow:
Once you complete checkout and click the “Place Order” button, we will receive your order. If you have registered an account with us, the order will appear in your account dashboard.
A confirmation email with your order details will be sent automatically.
Note: We do not process any order before payment is confirmed. If you change your mind after placing the order but before payment, you can simply leave the order unpaid—no cancellation needed.
After successfully completing payment through secure gateways like PayPal, your order will be marked as "Payment Confirmed" and added to our processing queue.
You’ll receive an invoice email with all payment details—no further action required.
Important: Please keep an eye on your email inbox in case we need to contact you for essential order details (e.g., missing phone number, ring size, etc.).
Once your order is shipped, you will receive an email with the tracking number and shipping carrier information. You may track your package via the courier's website or through 17track.net.
Your feedback is extremely valuable to us. Whether it’s positive or negative, your comments help us improve our services. For constructive reviews, we may randomly send free gifts or discount coupons as appreciation.
If you are not satisfied with your order, please contact us within 7 days of delivery. We offer a full refund upon receiving the returned items. In cases of quality defects, return shipping costs will also be refunded.
For more information, please review our Returns & Refunds Policy.
